FAQ

How Do I Place An Order?

Found something you love? If you need more product information, click on the picture of the product to load more information. Adjust the quantity, then click "Add to Cart" to continue shopping or "Buy Now". You will receive an order number with your receipt, and a tracking number once your order has been processed. Our products are made specifically for your healing. If you see something you love, but have a specific adjustment or request that you would like to make prior to purchasing, please click the "chat" button or send us a message in the Contact Us section so that we can accommodate your needs prior to you placing the order.

Payment & Shipping Info

We accept all major credit and debit cards as well as Paypal. The normal turn around time for orders to be shipped out from date of receipt is 10-14 business days. Please note all products are made to order, and are processed in the order they are received. If you have not received a tracking number within 10 days, please email us directly at Soulrebearth@gmail.com and we can provide additional status updates. All shipping information with estimated time of arrival will also be provided with the tracking number.

Exchange Policy

Customer service is our number one priority at all times! We want our customers to feel heard, valued and satisfied with their shopping experience from start to finish. If you receive a damaged package, please contact us ASAP and provide your order number, a picture, and any information about the damaged/defective items. We will ship you a replacement item free of charge up to 2 times. We will also replace any products that soil/expire prior to expiration date free of charge as well. Due to being a holistic brand, we try to add as little chemical additives to our products as possible.